Product Shipping
Formaspace Product Shipping is easy. We will give you a fixed fee quote to ship on our carrier using your preferred method of delivery, or you can ship on your own account using you preferred carrier of choice. For more information, contact your Account Manager or Formaspace shipping department.
Shipping Preparations
Planning for your order’s delivery is critically important to a successful furniture installation project. Our friendly and skilled design consultants will lead you through a structured shipment process, considering needs applicable to your building. A few things you may want to consider when speaking with your Formaspace Account Manager include:
- Do you have a dock-high facility, or will you require a lift gate?
- Formaspace products are far too heavy to unload by hand.
- Do you work in a limited access facility?
- Limited access facilities include, but are not limited to all U.S. government facilities, universities, colleges, or other learning facilities, and private residences
- Will a standard 53′ 18-wheel truck fit into your unloading area?
- How wide are your doorways, elevators, hallways, or other critical constraints?
- Have you planned for disposal of packing material?
- Formaspace products require very substantial packing materials which will need to be disposed of.
Did you know? The average American laboratory is re-tasked every 18 months. Mobility and flexibility is paramount to maintaining a productive workspace.
Shipping FAQs
What is a freight class?
Freight Class is the category of your freight defined by the National Motor Freight Traffic Association (NMFTA). It is also referred to as NMFC: National Motor Freight Classification.
What classes do you ship under?
The class of your shipment is determined by its contents, as different types of products have different shipping costs.
The NMFTA classes products according to four characteristics:
1) Weight
2) Stowability
3) Handling
4) Liability
There are 18 freight classes ranging from class 50 (the least expensive) to class 500 (most expensive). Only 3 freight classes apply to our product line.
The 3 freight classes that apply to our product line are 70, 85 and 150. Our guidelines for each of these classes are:
Class 70 – Bolt Together – shipped unassembled – no more than 2 single utility drawers – no combo drawer units – no tool boxes, no storage cabinets or cubbies. Maximum of 4 benches per pallet.
Class 85 – Bolt Together – shipped unassembled – with 2 to 8 single utility drawers or 1 to 4 combo drawer units – no tool boxes, no storage cabinets or cubbies. Maximum of 4 benches per pallet.
Class 150 – Bolt Together – shipped unassembled – with more options than shown in the other two classes.
Class 150 – Bolt Together – shipped assembled – all bolt together benches with storage cubbies and/or cabinets will be shipped assembled to protect the cubbies.
Class 150 – Welded – all welded frame benches – regardless of accessories. With a bolt in spreader bar, these benches can generally be shipped 4 benches per pallet.
Returns and Refunds Policy
Made products
Due to the nearly infinite number of configurations we offer, all Formaspace-made products are considered custom in nature. We regret that there is no resale market for our benches, and they are therefore not returnable. If there is a problem with your order, please tell us! We will make it right!
Purchased Products
We will honor the return policies specified for the manufacturer on items which we purchase for resale. Items which we regularly stock, such as monitor arms, may be returned for a full refund if returned in resalable condition. Special order items, such as chairs, may be returned with a restocking fee if returned in resalable condition.
Shipping Damage
Products which are damaged or shorted in transit must be refused or clearly noted on the proof of delivery. If shipping damage is noted, we will work with you to replace your damaged products as quickly as possible at no charge.
Dissatisfaction
If you are dissatisfied with your Formaspace products for any reason, please call us immediately at 1.800.298.0473, and we will do our very best to make it right!
Cancellation Policy
Formaspace has a very simple order cancellation policy. You may cancel your order in whole or in part at any time up to the date of shipment. If you choose to cancel your order, you must pay for the engineering, production planning, and actual production cost incurred for your shipment up to the date of cancellation, including the cost of any non-returnable special order items.
Please be aware that to minimize your potential expense we will put a production hold on your order at the first notification of an intent to cancel. That means that if you indicate your order may be canceled, and then you later decide not to cancel the order, your order will be delayed.